What if I do not receive the text message verification code?

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Your secure access code should arrive via text message no later than a few minutes from the time the request is submitted. If the message takes longer than a few minutes, it may indicate a delay in the text message server at your carrier or an invalid mobile device number. The enrollment process provides the option to "resend" the text message and verification code, or to verify the correct device number was entered.

If you continue to experience problems with receiving your secure access code, please call us at 503.228.7077 or 800.527.3932.

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Call with questions.

503.228.7077 or 800.527.3932
M-F 7 a.m.-7 p.m., Sat. 9 a.m.-3 p.m.

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(please do not include sensitive information)

Note: Email should not be used to share important or sensitive information.

The security and privacy of your information is important to us. When communicating with us via email please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please feel free to call the number listed in my profile or contact OnPoint Member Services at 503.228.7077 or 800.527.3932.

 

 

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