How do I cancel a Bill Payment?

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You can change or cancel a payment that has not started processing within Bill Payment in Digital Banking.

Under Bill Payment, scheduled payments will be listed under the pending payments section on the Payment Center. If payment has not yet processed, you can either change the payment or cancel it before it is sent out.

After you cancel a payment, its status changes to "Canceled" and it is not processed. Canceled payments appear in:

  • The Recent Payments section of the Payment Center
  • Bill History

Note: If you cancel an automatic payment, only the selected payment is canceled. You do not cancel any future or recurring payments in the payment schedule. To cancel all payments that you’ve scheduled to be paid automatically, click the AutoPay link under the billing company and choose Stop AutoPay or Change AutoPay Options. If you would like to review your options to change payment that has started processing, please contact us at 503.228.7077 or 800.527.3932 for assistance.

You can also contact us by sending a secure message within Digital Banking. To do this, select Messages from the main menu, then select the pencil icon to start a new message.

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The security and privacy of your information is important to us. When communicating with us via email please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please feel free to call the number listed in my profile or contact OnPoint Member Services at 503.228.7077 or 800.527.3932.

 

 

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