Deposit Accounts
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- What do I do if I have fraud on my account?
- What is the difference between my balance and my available balance?
- Which ATMs can I use?
- How can I activate my debit card?
- What is my account number?
- What is OnPoints Routing and Transit Number?
- How do I order a new ATM or Debit card?
- How do I sign up for direct deposit?
- Why was my Visa Debit Card declined? I should have enough funds in my account
- How much of my money is insured by the NCUA?
- What is the Security Code for my debit card?
- What is the exchange rate when I use my Visa Debit Card in a foreign country?
- Do you require a minimum monthly balance for checking accounts?
- How do I order checks?
- Is my money fully insured at the Credit Union?
- How do I get a copy of a check?
- When will my direct deposit post on pay day?
- How often can I make deposits to my checking and savings accounts?
- Do you offer overdraft protection?
- Can I order checks from any company or do I need to order from OnPoint?
- Can I change my PIN for my ATM or debit card?
- How much cash can I withdraw at the ATM per day?
- What is my PIN number?
- I opened my membership or account online when will my deposit be available?
- Can I open additional checking or savings accounts? Can I add an account to my existing membership online?
- How do I place a stop payment on a check?
- Can I have multiple debit cards for my account?
- What is the average monthly balance for my checking account?
- How can I look up my account balance?
- My debit card expires this month When will I get a new one?
Savings
Digital Payments and Transfers
- What types of transactions can I complete in Digital Banking?
- How do I cancel a transaction in the Digital Banking Activity Center?
- How do I edit a transaction in the Digital Banking Activity Center?
- When are funds transferred via mobile banking made available?
- How can I make a transfer to my account at another bank or credit union?
- What types of transfers can I make in Digital Banking?
- How can I perform a Quick Transfer in Digital Banking?
- How are external accounts verified for external transfers in Digital Banking?
- How do I transfer funds in Digital Banking?
- How many days does it take for a Bill Payment to reach my payee?
- How do I add a personal external account to Digital Banking?
- How can I delete an external account that I linked within my Digital Banking profile?
- How does Mobile Deposit work?
- Can I make member to member transfers?
Digital Card Manager
- What is the Card Manager App?
- I dont see my debit card on Card Manager what do I do?
- I need more assistance who do I call?
- I set online purchases to decline but continued to receive approved transactions from amazon Why did they not get declined?
- Will the Card Manager App work outside the US?
- Can I use Card Manager on a laptop or desktop?
- How long can I keep my card off?
- I love Card Manager Can I manage cards from other Financial Institutions?
- How do I set up alerts?
- Do I need two separate apps?
- Will I be able to view all my transactions?
- How do I make OnPoint my default card in Apple Pay?
- How do I make OnPoint my default card in Android Pay?
- How do I make OnPoint my default card in Samsung Pay?
Wire Transfers
- How do I create a wire template in Digital Banking?
- How do I delete a wire template in Digital Banking?
- What is an IBAN and when is it required for international wire transfers?
- What is a CLABE and when is it required?
- What is OnPoints SWIFT code?
- How do I send a wire transfer?
- What is the daily wire transfer cutoff time?
- How do I edit a wire template in Digital Banking?
- How do I delete a wire recipient in Digital Banking?
- How do I add a wire recipient in Digital Banking?
- What is a wire transfer?
- Is there a way to trace my wire to ensure it reached the beneficiary?
- What information will I need to provide when sending an international wire?
- What are the fees associated with sending a domestic or international wire?
Digital eStatements
- How do I sign up for eStatements?
- How do I view my eStatements?
- When will you send tax forms 1099-INT to your members?
- Am I able to cancel eStatements and start receiving paper statements again?
- Why do I have to register and sign an agreement to begin receiving eStatements?
- How can I access my tax information?
- How can I get a copy of my statement?
- Why am I receiving emails that my eStatements are ready to view?
- Can I sign up for eStatements and still receive paper statements as well?
- Why do I have an email address for Digital Banking and another one for eStatements?
- Are my past eStatements available?
