Member Support
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- I opened my membership online and received a review message When will my membership be opened?
- How do I open a membership or account? I am not an OnPoint member
- What is my member number?
- Do you offer member referral rewards?
- How much money is required to open a savings account at the credit union?
- Who owns OnPoint?
- Can a minor open an account with OnPoint?
- How can I become a member?
- Who can become an OnPoint member?
- How do I add a joint owner to my membership?
- Is my money fully insured at the Credit Union?
Branch Services
- Can I return my foreign currency order?
- Where do I pick-up my foreign currency order?
- How long does it take to receive my foreign currency order?
- Can I deposit or cash money orders at OnPoint?
- Does OnPoint offer Travelers Cheques?
- Does OnPoint offer Medallion Signature Guarantee services?
- Do you sell cash or negotiate Savings Bonds?
- Is there a fee to purchase foreign currency?
- How do I order foreign currency?
- How much foreign currency can I order?
- What is the current exchange rate for foreign currency?
- What foreign currencies are available for purchase?
- Where are your branches and ATMs located?
- Do you participate in shared branching?
- Do you offer notary services?
- I have moved out of town Do you have any locations near me?
- Which branches have coin machines?
- Are you open on holidays?
- I opened an account online but have not received my ATM or debit card yet Can I pick it up from a branch?
- Do you offer safe deposit boxes?
General Support
- Does OnPoint Community Credit Union offer safety deposit boxes?
- How do I find branch locations from Digital Banking?
- How do I change my email address with OnPoint?
- What is your phone number?
- What happens if I change my mobile phone number?
- What are your hours?
- What is the difference between my balance and my available balance?
- What is my account number?
- How can I speak with a live person?
- How do I change my personal information name address etc with OnPoint?
- What is OnPoints Routing and Transit Number?
- How do I find an ATM when I travel particularly overseas?
- How much of my money is insured by the NCUA?
- I would like to check my credit score Does OnPoint offer this service to members?
- What is my PIN number?
- Ive downloaded the Mobile Banking app from the iTunes App Store or Google Play How do I log into OnPoints Mobile Banking app?
- How do I change my address?
- How can I put a nickname on my account?
- How do I change my Mobile or Online Banking Login ID?
- How do I log out of Digital Banking?
Security
- What do I do if I have fraud on my account?
- How can I dispute a charge on my credit card?
- How do I report a lost or stolen OnPoint credit card?
- What is the Security Code for my debit card?
- How secure is my information when making payments with Samsung Pay?
- What if my mobile device or OnPoint card is lost or stolen?
- What if I do not receive the text message verification code?
- Are there Online Banking alerts?
- Can I access Online Banking from multiple computers and mobile devices?
- How can I change the delivery method for my secure access code in Digital Banking?
- How do I set a secure Digital Banking Login ID and Password?
- How can I protect my Digital Banking information?
- How can I change my login ID in Digital Banking?
- How do I send a secure message in Digital Banking?
- How do I enable Face ID for Mobile Banking?
- How can I change my secure delivery preferences in Digital Banking?
- I am locked out of Digital Banking How do I reset my Digital Banking Password?
- Can I change my Digital Banking password?
- How do I disable Touch ID or Face ID for Mobile Banking?
- How do I enable Touch ID or Face ID for Mobile Banking?
OnPoint Rates
GreenPath Financial Counseling
- Is GreenPath financial counseling an accredited business?
- Is GreenPath financial counseling a confidential service?
- How do I start a financial counseling session with OnPoint and GreenPath?
- Is there a cost for GreenPath financial counseling services?
- What are GreenPaths counseling hours?
- What other counseling services does GreenPath offer?
