How do I report a lost or stolen OnPoint credit card?

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If your Visa Credit Card was lost or stolen, report it immediately by calling 24-Hour Credit Card Support. If you have a Platinum Visa or Platinum Visa with Rewards card call 866.820.3101. If you have a Signature Visa with Rewards card, call 866.820.5831.

You can also freeze your OnPoint credit card. Log into Digital Banking or the OnPoint Mobile app and select the "More" button on the right-hand side to access the Credit Card Management tool and freeze your credit card.

To obtain emergency assistance while traveling (24/7), call the Visa Assistance Center. If you’re within the U.S., call toll-free 800.VISA.911. If you’re outside the U.S., call collect 410.581.9994.

If your Visa Debit Card or ATM Card has been lost or stolen, please notify OnPoint immediately! Call us at 503.228.7077 or 800.527.3932 (M-F 7 a.m. to 7 p.m., Sat. 9:00 a.m. to 3:00 p.m.)

After hours support: 833.337.6075

**Out of the country (Collect)**614.564.3075

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Call with questions.

503.228.7077 or 800.527.3932
M-F 7 a.m.-7 p.m., Sat. 9 a.m.-3 p.m.

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Note: Email should not be used to share important or sensitive information.

The security and privacy of your information is important to us. When communicating with us via email please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please feel free to call the number listed in my profile or contact OnPoint Member Services at 503.228.7077 or 800.527.3932.

 

 

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