I get an error message when I try to enroll an email address or US mobile number with Zelle How can this be resolved?

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If you have previously enrolled in Zelle with another bank or credit union, you will have the option to transfer your email or U.S. mobile phone number to OnPoint when you access Zelle for the first time from Digital Banking or the OnPoint Mobile app.

If this option is not presented or you receive an error message, please call us at 503.228.7077 or 800.527.3932 for help with moving your email address or U.S. mobile phone number enrolled with Zelle from your other bank or credit union to OnPoint.

Once our Contact Center moves your email address or U.S. mobile phone number, it will be connected to your OnPoint Community Credit Union account so you can start sending and receiving money with Zelle through Digital Banking and the OnPoint Mobile app.

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Send a secure message.

Select Messages within Digital Banking
if you need to include sensitive information.

Call with questions.

503.228.7077 or 800.527.3932
M-F 7 a.m.-7 p.m., Sat. 9 a.m.-3 p.m.

Email us.

Send us an email
(please do not include sensitive information)

Note: Email should not be used to share important or sensitive information.

The security and privacy of your information is important to us. When communicating with us via email please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please feel free to call the number listed in my profile or contact OnPoint Member Services at 503.228.7077 or 800.527.3932.

 

 

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