What do I do if I have fraud on my account?

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OnPoint will never ask for sensitive information via phone, email, or text. This includes requests for passwords, secure access codes, verification codes, PIN or credit/debit card 3-digit codes. For more information on how to identify and report fraud, visit our security center.

If you suspect there are fraudulent transactions on your account, please notify OnPoint immediately! Please contact us at 503.228.7077 or 800.527.3932 (M-F 7 a.m. to 7 p.m., Sat. 9:00 a.m. to 3:00 p.m.)

  • ATM and debit cards – after business hours: 833.337.6075
  • ATM and debit cards – out of the country: 614.564.3075 (collect)
  • Platinum Visa or Platinum Visa with Rewards Credit Card: 866.820.3101
  • Signature Visa with Rewards Credit Card: 866.820.5831

You can also freeze your OnPoint credit card within Digital Banking. Simply log in, and select your card within the Credit Card Management tile on the right side. On mobile, first select the "More" button on the right to access Credit Card Management.

We’re here for you.

Send a secure message.

Select Messages within Digital Banking
if you need to include sensitive information.

Call with questions.

503.228.7077 or 800.527.3932
M-F 7 a.m.-7 p.m., Sat. 9 a.m.-3 p.m.

Email us.

Send us an email
(please do not include sensitive information)

Note: Email should not be used to share important or sensitive information.

The security and privacy of your information is important to us. When communicating with us via email please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please feel free to call the number listed in my profile or contact OnPoint Member Services at 503.228.7077 or 800.527.3932.

 

 

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