What is an unknown address fee?
« Back to Member AssistanceOnPoint will charge members a fee when we receive an item back in the mail from the member’s address that we have on file. This fee is assessed once a month and will stop when the members address is updated.
If you need to change your addess with OnPoint, you can do this within Digital Banking! Log in and select Settings then Update Contact Info. Enter your new address and select the affected membership(s) and click "Submit."