Welcome to OnPoint's new Digital Banking. It offers improved features, enhanced security, and an easier, streamlined experience across all your devices. These new features will benefit you now, while in the future, the upgraded system will allow us to regularly make enhancements without service disruption.

What's New

consistent experience icon
Consistent, Intuitive Experience

Simple and easy to read with the same view regardless of the device you use.

multi layer security icon
Multi-layer Security

Verify your login with a secure access code sent via text or phone.1

touch ID icon
Touch ID & Face ID2
Quickly and securely access your accounts on your mobile devices.

account customization icon
Account Customization

Nickname, group and hide accounts to simplify navigation.

mobile deposit icon
Improved Mobile Deposit

Deposit checks directly into your account with a snap and just a few clicks.

peer to peer payments icon
Easy Peer-to-Peer Digital Payments

Send, request or receive money from anyone using an email address or phone number.

Plus much more!

Credit Card Management
Temporarily freeze your OnPoint credit card in real-time, providing you peace of mind if lost or misplaced.

Travel Notifications
Notify OnPoint of your upcoming travels to minimize interruptions when using your credit or debit card while you’re away.

Address Changes
Securely notify OnPoint of changes to your contact information including your address (physical and mailing), email and phone.

 

 

 

What Stays the Same

Account History
All accounts on which you are an owner will appear in the new Digital Banking, with up to 18 months of transaction history.

Bill Payment
Your payment history, payees, and recurring payments will be ready for you in the new Digital Banking.

Scheduled Transfers
Any transfers you have scheduled between OnPoint accounts will continue to function. External transfers and payee history in Popmoney will also carry over.

eStatements
If you're signed up for eStatements, those will automatically be available in the new Digital Banking.

Download our new OnPoint Mobile app.

new mobile app icon

App Store  Google Play

Resources and Support

Enrolling in the new Digital Banking

  • Sign in as you normally would at onpointcu.com.
  • Use your current login ID and password.
  • We’ll send you a secure access code when you first log in.
  • Delete the old app and download our new app:
    App Store
    Google Play

Need additional assistance?

If you have questions or concerns about our new Digital Banking, email us or call our new Digital Banking hotline at 855.677.8718.

If you're able to log in and have a question about your Digital Banking accounts, you can send us a secure message. Click "Messages" within the main menu, then select "New Conversation."

New Digital Banking Frequently Asked Questions

  • Why are you moving to a new Digital Banking system?

    At OnPoint, we understand that financial services technology is continually evolving, and the ability to access your accounts — whenever and wherever you are — is important to you. We listened to your needs and are responding by developing an upgraded Digital Banking system with improved features and enhanced security. These new features will benefit you now, while in the future, the upgraded system will also allow us to regularly make enhancements in the future without service disruption.

  • What features are in the new Digital Banking?
    • Enhanced Security — Verify your login with multi-layer security using secure access codes. This also eliminates the need for challenge questions.
    • Touch ID, Fingerprint Login, and Face ID — Quickly and securely access your accounts in the mobile app (if your device supports this feature).
    • Customization — Allows you to nickname, group and hide accounts, giving you control of the information you want front and center.
    • Consistent, Intuitive Experience — The new interface is simple, easy to read, and provides the same basic view regardless of the device you use.
    • Wire Transfers — Send domestic wires without the need to call or visit a branch (note: certain restrictions may apply).
  • How will I upgrade my Digital Banking?

    You will need to enroll in the new Digital Banking for the first time through a web browser anytime after July 23. Simply sign in as you normally would at onpointcu.com using your current login ID and password. Then, select the email address(es) and/or cell phone number(s) where you would like your secure access code delivered. Once you receive the secure access code, enter it in the provided field to complete the login process. If If the secure access code delivery methods presented are not current, select the link to "add a new delivery method" and answer the identity verification questions to complete your enrollment.

    After enrolling online, mobile users will need to download the new app from the Apple or Google/Android app stores.

  • Will I use the same login credentials?

    You will have the option to use the same login ID. Simply sign in as you normally would at onpointcu.com using your current login ID and password. Then, select the email address(es) and/or cell phone number(s) where you would like your secure access code delivered. Once you receive the secure access code, enter it in the provided field to complete the initial login process.

  • Can I keep my current login ID and password?

    You can choose to use your current login ID (if it is not already being used) and password. However, changing your password periodically helps keep your information safe, so it may be a good time to create a new one.

  • Will I need to enroll for each membership that I have?

    No. You will access all memberships through one Digital Banking login. The consolidated view will show all memberships in which you are a primary member, joint owner or authorized user.

  • How long will it take to upgrade to the new Digital Banking?

    The first time you log in after member information is moved to the upgraded system, you will be prompted to select a delivery method for receiving your secure access code. Once you receive the secure access code, enter it in the provided field to complete the login process. This process should take less than 10 minutes.

  • What about business memberships?

    Business members can enroll today in the new Digital Banking. Business members will have access to enhanced business features, including the ability to create additional users with specific access rights and transaction limits. For more information and to enroll your business in new Digital Banking today, visit onpointcu.com/businessbanking.

  • Will my past eStatements be available?

    Yes, 18 months of eStatements will be available as usual.

  • If I have a transfer scheduled, will it move to the new Digital Banking system?

    Yes, scheduled transfers will be completed as scheduled. However, we strongly encourage you to verify scheduled transfers for accuracy upon first time login.

  • What types of transfers can I make in the new Digital Banking?

    You can transfer to OnPoint accounts for which you are a primary or joint owner or have a member to member transfer previously established. You can also establish transfers to an account at another institution on which you are an owner.

  • Will my account nicknames move to the new Digital Banking?

    Account nicknames created in the "Original" online banking will not move to the new system. However, once you have enrolled in the new Digital Banking, you will be able to create and manage account nicknames.

  • Will my account alerts change?

    Yes, alerts will need to be set up again in the new system. You can choose how and when you’d like to be notified of changes to account balances and transactions, as well as security alerts.

  • Will my Financial Management information be saved?

    We are introducing a new budgeting tool that provides an intuitive layout and improved budgeting features. Your previous budgeting information will not move into the new system. The new budgeting tool will offer similar account aggregation and will have improved options for categorizing and budgeting your financial information. You will be able to link your accounts from other financial institutions within this new feature.

  • Will my direct deposit and automatic transfers still go through?

    Yes. There are no changes to your accounts; therefore, you will still receive your direct deposit(s) and other automatic transfers.

1  Please be aware that while OnPoint's Mobile Banking services are free, your mobile carrier may assess text messaging and/or web access charges.

2  On supported devices.

Online Banking Agreement